In a very competitive e-commerce marketplace with ever increasing consumer expectations, companies live and die by their online reputation. In this demanding environment you need the best Warehouse Management System (WMS) solution available to enable seamless, reliable and speedy order fulfilment to the end customer. Whether you are a rapidly expanding e-commerce start-up or a more mature company going online for the first time, Indigo WMS delivers a proven real time warehousing solution trusted by numerous companies around the globe.
What makes an e-commerce warehouse special?
An e-commerce warehouse needs to be able to effectively manage:
- Resource intensive, single item order profiles
- Unpredictable demand
- High price sensitivity
- Expectation for free or low cost deliveries
- Micro-optimisation of processes
- A seamless, convenient service
Benefits of e-commerce WMS
Why choose Indigo Software?
A good e-commerce warehouse management system software solution will have features that efficiently address many of the common problems that e-commerce warehousing operations can often experience.
These typically include:
- Poorly planned pick faces and time consuming walk-throughs
- Reliance on excess inventory to counter poor accuracy, seasonal peaks and discount events become a fulfilment nightmare
- More time spent on fire-fighting than strategic improvements
- Multichannel service expectations resulting in spiralling costs
- Returns processing is cumbersome resulting in lost sales
Indigo WMS provides the ideal solution for your e-commerce warehousing challenges. Having worked with a wide range of organisations around the globe, Indigo Software has extensive first-hand experience of the many different variants of e-commerce businesses in operation today. These business models include: pure e-tail operation, multichannel retail business, and omnichannel business. Although these e-commerce models vary in complexity, each one has some fundamental requirements in common. These include: a need to develop flexible, accurate and efficient warehouse operations; having the ability to accommodate a variety of order profiles and satisfy the demand for OTIF (on time in full) delivery targets; and achieve customer service excellence whilst mitigating excessive operating costs.
Getting these core ingredients for successful e-commerce right falls squarely into the domain of supply chain strategy. No longer a back-room function, the opportunity presented by e-commerce has propelled warehouse and logistics operations – and the wider supply chain – to become a highly strategic business centre. Contrary to popular belief, it is the warehouse and not the website that is the hub of an e-commerce operation.
WMS ROI for an e-commerce warehouse
As with every business investment, making a decision is dependent upon achieving the right outcomes and return on investment (ROI). From our experience, most e-commerce companies introducing Indigo WMS will achieve a full return on their capital expenditure in 12 months or less but in some cases, the payback time is even shorter. Benefits are seen in the form of improved productivity and efficiency, fewer lost sales, consistently achieving operational key performance indicators (KPI’s) and generally being better able to support business growth whilst controlling head count.
How to run an effective e-commerce warehouse
Read Indigo Software’s foundations for e-commerce warehouse management success ebook which is full of practical advice from expert supply chain consultants and companies such as Panache and Tetrosyl for those who want to ensure they can achieve the maximum benefits from their investment in a WMS.download e-commerce warehouse management ebook