Ecommerce warehousing

Cookies & Website Policy

We (Indigo Software Limited) respect your privacy and are committed to protecting your personal data. This policy, together with our Privacy Policy, will inform you as to how we collect your personal data when you visit our website (regardless of where you visit it from). It is important that you read this policy in conjunction with our Privacy Policy.

Visitors to our website

When you visit we use a third party service, A1Webstats, to collect standard internet log information and details of visitor behaviour patterns, including pages visited and for what duration. This information does not identify individuals, rather the company name from the IP address.

On-line forms

When you complete an on-line form, we will collect personal information, which is necessary to provide you with the service to which the form relates. For example, if you submit our contact form, we will collect your name, email address, and the content of your message for future use and contact purposes.

Where we ask for more information to help us improve our services, over and above the basic required information, your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.

Live Chat

We use a third party provider, Live Chat Inc, to supply and support our LiveChat service, which we use to handle customer enquiries in real time. If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.


We use a third party provider, Vertical Response, to send our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

Use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a tailored experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

We use a number of third party suppliers who also set cookies on our behalf in order to deliver services to us. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see the information in the tables provided below.

We use the following cookies:

  1. Necessary cookies – These cookies are fundamental to ensure our website works correctly.
  2. Optional cookies – These cookies could help us track how you use our website so that we can improve the information and experience provided to you. They may also provide additional features by third party providers to allow you to socially share content or comment on this website.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


ProviderCookieExpiresDescription / Purpose
Indigo Software LimitedASP.NET_SessionIdEnd of sessionThis session cookie is used to store anonymous details about the pages visited by you on this website and is required to provide this functionality to you. If you do not allow this cookie this website will not work correctly.
Indigo Software LimitedAccept CookiesNeverThis cookie tells us that you have accepted cookies from this site and allows us to stop showing you the same message each time you visit the site.

Optional cookies

ProviderDescription / Purpose
Google AnalyticsThese cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this Plug-in to allow us to provide a better user experience to you and only use it on the basis that Google adheres to its own Privacy Policy.


The Google Privacy Policy

Add ThisThese cookies are used to collect information from visitors to our site. The cookies will gather analytics on how often the webpage is shared. We use “Add This” to help us market our business using Social Sharing functionality. We use this Plug-in as a convenience for our users and only use it on the basis that “Add This” adheres to its Privacy Policy.


The “Add This” Privacy Policy

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you unless you are willing provide it. However, if you wish to restrict or block the cookies which are set by this website, or indeed any other website, you can do this through your browser settings. The “Help” function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

We do not use ’spyware’, that is web bugs or hidden identifiers or other similar devices to gain access to information, store hidden information or to trace your activities.

Traffic data

We keep a record of “traffic data” which is logged automatically by the server. This includes your IP address, the website address you visited before ours, the website address you visit after leaving our site and which pages you visit on our site. We do not store or analyse this traffic data in a way that identifies any individual. We also use Google Analytics for site statistics – see ‘Use of Cookies’ above for details of how this works.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

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