If you’re on the market for a new WMS, you might wonder where to start. But when it feels like every WMS is offering the same sort of features to deliver the same sort of solutions, how on Earth are you meant to decide which is right for you? By looking beyond the features. Instead, focus on the company behind the WMS – and the things their customers are saying about them. Software and hardware is “just an enabler” to a great project. For most companies, adding or changing their WMS will be the biggest project they undertake during the year. So choosing the right partner will make the migration from your existing system to your new WMS much easier.

Look For Real World Experience

How do you think WMS specialists develop their features? Most are simply content to offer standard solutions. They’ll promise to streamline your processes, and maybe they’ll do just that. However, there’s no guarantee that this system will make life any easier for your on-the-ground staff. Indeed, some can be so restrictive that it may even make things more difficult. They may be forced to adopt new techniques that don’t quite gel with their processes and capabilities. So when choosing a new WMS for your business, look for one that’s been developed by a company that can boast real world experience.

When designing the Indigo WMS solution, we spend a lot of time talking to the people who work day in day out in the warehouse. We ask them about the specific problems they experience on the job – the specific issues that make it difficult to get the job done. We also get into the nitty gritty of all your warehouse processes. We call this a discovery – the first part of our journey together. We’ve worked in warehouses so we know where you are coming from. So while most companies build their systems to offer standard solutions, we do things the other way round. We built our WMS to solve the sort of everyday problems that are encountered in warehouses across the world. As a result, our WMS delivers a solution in such a way that you can be sure will appeal to your team.

Look for Outstanding Testimonials

The things that customers say about a WMS are the best indication that the system can deliver on its promises. Glowing testimonials are proof that the solutions work. So what sort of things have customers been saying about Indigo’s WMS?

• “Indigo staff have showed a deep understanding of our needs, and their WMS has been invaluable.” – Tetrosyl.
• “Indigo’s WMS solution has enabled us to significantly improve picking accuracy and order fulfilment.” – Regatta Great Outdoors.
• “Indigo demonstrate a real empathy with their customers. It’s a refreshing change, given the nature of some software houses.” – Puma.

Look For Longevity

As your business grows, there’s no guarantee that some of the warehouse management solutions out there will still suit your needs tomorrow. However, the Indigo WMS is scalable, which means that it’s comparatively futureproof. Testimony to this is the fact that our average length of customer retention is 12 years. One of our customers has been with us for 26 years. So we must be doing something right.

So if you find yourself struggling to decide which WMS is right for you, spend a bit of time reading between the lines.

Look beyond the features and focus on the things that really make a difference – the people and their experience.